Blue Rose Consulting Group, Inc.

NOC Technician

Ashburn, VA
Full Time
Mid Level

Blue Rose is seeking an NOC (Network Operations Center) Technician to support our work with a federal client in Ashburn, VA. This is On-Site and is open to U.S. Citizens.

Successful candidates will be required to complete a full background investigation.

In this role you will:

  • Demonstrate comprehensive knowledge of key tasks on a large high visibility IT program
  • Be responsible for using Enterprise Monitoring tools to identify and escalate data center infrastructure incidents through multiple communications mechanisms
  • Work on high visibility or mission critical aspects of a given program and performs all functional duties independently.
  • Provide 24x7x365 support, resource will provide a central point for identification, troubleshooting and escalation of incidents that arise in all environments
  • Provide support on Incident bridge calls with emphasis on restoring service to users as quickly as possible, troubleshoot toward the resolution of incidents, and manage incidents to completion
  • Compile incident time lines, support change in activities, and record incidents in to the ITSM platform BMC Remedy
  • Create, update and maintain Standard Operating Procedures, Technical User Guides, Troubleshooting Guides, and Customer Contact Database
  • Conduct quarterly reviews of all documents
  • Populate Knowledge Management Database with known troubleshooting procedures
  • Monitor all applications and systems in production, development, and test environments at all Data Centers
  • Coordinate, escalate, and/or resolve operational system/application/network events that have the potential of negatively impacting system and application availability to the user community
  • Escalate incidents in accordance with established client escalation procedures
  • Identify and respond to potential problems or trends before failure or degradation occurs
  • Provide information on scenarios for monitoring, automation, and adjusted threshold levels to allow appropriate action to be taken before adverse impact occurs
  • Develop and/or enhance processes to detect and prevent future incidents and allow for quicker diagnosis and resolution if further incidents occur

REQUIREMENTS:

Candidates must have:

  • 3 years of experience supporting incident, problem, and change management activities for a large government agency
  • 2 years of experience working on high visibility or mission critical aspects of a given program and performing all functional duties independently
  • 3 years of experience using the following or similar tools: Fault and Performance monitoring and reporting tools such as IBM Netcool Omnibus, AppDynamics, HP Operations Manager, Splunk
  • 3 years of experience using incident management tools such as ServiceNow, BMC Remedy
  • 3 years of operational experience within a large-scale, complex Manager of Manager (MoM) type monitoring environment
  • 3 years of experience with supporting one or more of the following Data Center technologies:
    • Java App Servers, VMWare, Oracle, Unix/Linux, or IBM technologies like MQ, AIX, DB2/UDB
  • Strong verbal communication skills
  • Ability to work evenings and weekends as needed

Work Schedule:

  • Initial training: ~2-4 weeks will be 1st shift Mon-Fri (0700 – 1530); locations split between Ashburn, Springfield, and remote
  • Likely work schedule post training: 3rd shift Tues – Sat (2300 – 0730); Ashburn client site
    • Shift and days will be confirmed prior to onboarding, but candidates must be willing to support 2nd (1500 – 2330) or 3rd (2300 – 0730) shift

Education:

  • 3+ years of experience and a B.S. degree.  Bachelor of Science (BS) can be substituted with an additional 4 years of related experience.

Salary: $88,000 - $98,000

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